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my firefox has crashed & can not get into it.

terrymachamer
terrymachamer
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We have been using firefox for several years & I love it but last week it crashed. When we try to get on we get a message, MOZILLA CRASH REPORTED we're sorry firefox had problem & crashed. it then says at the bottom Restart firefox or Quit. Could someone please help us out. All of my bookmarks are on it & we have several hundred of them & I have n0 idea what all they are. '

'''We have been using firefox for several years & I love it but last week it crashed. When we try to get on we get a message, MOZILLA CRASH REPORTED we're sorry firefox had problem & crashed. it then says at the bottom Restart firefox or Quit. Could someone please help us out. All of my bookmarks are on it & we have several hundred of them & I have n0 idea what all they are. '

Toutes les réponses (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: