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I can access web but cannot sign into email from my laptop. I can sign into email from explorer, don't like it. Does anyone know what might be causing this?

  • 2 réponses
  • 2 ont ce problème
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  • Dernière réponse par cor-el

DebbieR
DebbieR
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I have always used Firefox and for web browsing and accessing my email account. During the last 2 days I upgraded my email home page and had to sign on again.

Since then, I can access the web using Firefox but cannot sign into my email, the sign in button seems to be locked

I can access my email account through Explorer, and from an alternative PC.

I have always used Firefox and for web browsing and accessing my email account. During the last 2 days I upgraded my email home page and had to sign on again. Since then, I can access the web using Firefox but cannot sign into my email, the sign in button seems to be locked I can access my email account through Explorer, and from an alternative PC.

Toutes les réponses (2)

David McRitchie
David McRitchie
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From your description that sounds like absolutely nothing happens, nothing moves I'd guess Adblock Plus extension might be blocking something, try disabling ADP at its toolbar icon, if you have the extension.

If you are not saving cookies for google.com you could have problems with cookies which would be the next thing to check out.

If you bring up http://www.google.com do things work, and do you really need to sign in to use Google at all -- just want to make sure it is really the sign-in.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

See also: