Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Having trouble upgrading latest version of Firefox. Have attempted this several times and still getting message on main page that I do not have latest version. What do I need to do?

  • 2 réponses
  • 2 ont ce problème
  • 19 vues
  • Dernière réponse par James

more options

I have attempted to upgrade latest version from main Firefox page, but still have the message on main page that I need to upgrade, that I have not upgraded to latest version. What are the exact steps I need to execute in order to have the latest upgrade? I've clicked on the "upgrade" icon and it has taken me through the steps, but still tells me I'm not upgraded. Very frustrating.

I have attempted to upgrade latest version from main Firefox page, but still have the message on main page that I need to upgrade, that I have not upgraded to latest version. What are the exact steps I need to execute in order to have the latest upgrade? I've clicked on the "upgrade" icon and it has taken me through the steps, but still tells me I'm not upgraded. Very frustrating.

Toutes les réponses (2)

more options

Hey dogo1,

The latest version of Firefox is 9.0.1, so it looks like your updates have failed. You can look at the Knowledge Base article Update Firefox to the latest release for some troubleshooting steps. Alternatively, you might just want to try installing a fresh copy of the latest version of Firefox. I would look at the Knowledge Base article Back up and restore information in Firefox profiles first. That way you'll have a backup of all your bookmarks and person information.

Then you should completely uninstall Firefox and then download a new copy from:

http://www.mozilla.org/firefox/new/

Hopefully this helps!

more options

The issue may simply be due to still using the old Firefox start page http://www.google.com/firefox hosted by Google as your homepage.

Either ignore the message, change homepage to about:home, change it to another page or leave blank.

http://support.mozilla.org/en-US/kb/How+to+set+the+home+page