Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Trying to load version 9. Currently on 8. MacBookPro. Will not install and firefox installer symbol will not install on Applications list?

  • 2 réponses
  • 7 ont ce problème
  • 5 vues
  • Dernière réponse par Tgrant1362

Tgrant1362
Tgrant1362
more options

Not sure if I'm using the right terms but.. -Firefox 8.0.1 is now on my Mac Applications list. -When I tried to upgrade to version 9, it would not drag into my applications folder. -The installer symbol is "stuck" on the desktop and will not transfer into the application folder. -Each time I open the computer, I now have to restart firefox and also get a warning that "this was downloaded from the internet". -The whole system seems to have slowed down

Not sure if I'm using the right terms but.. -Firefox 8.0.1 is now on my Mac Applications list. -When I tried to upgrade to version 9, it would not drag into my applications folder. -The installer symbol is "stuck" on the desktop and will not transfer into the application folder. -Each time I open the computer, I now have to restart firefox and also get a warning that "this was downloaded from the internet". -The whole system seems to have slowed down

Solution choisie

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Lire cette réponse dans son contexte 👍 2

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solution choisie

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Modifié le par cor-el

Tgrant1362
Tgrant1362 Auteur de la question
more options

Thank you for your suggestion. Worked perfectly. Am 77 and trying to keep up with all this but do get frustrated now and then. Appreciate your help.