Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Downloads are showing as occurring but the files are not actually downloaded.

  • 1 réponse
  • 1 a ce problème
  • 8 vues
  • Dernière réponse par cor-el

more options

It has been happening since Firefox 9 that whilst I am able to download files and they show as being downloaded they actually do not download and are never stored in the folder they are being downloaded to. During a download it is possible to see the partial files but then they simply disappear.

It has been happening since Firefox 9 that whilst I am able to download files and they show as being downloaded they actually do not download and are never stored in the folder they are being downloaded to. During a download it is possible to see the partial files but then they simply disappear.

Solution choisie

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

more options

Solution choisie

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"