Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Cannot print with firefox. Internet Explorer prints fine. I have WinXP SP3

  • 2 réponses
  • 1 a ce problème
  • 5 vues
  • Dernière réponse par robnsac1

robnsac1
robnsac1
more options

I read existing fixes such as trying to fix print spooler Firefox I cant get a native dialog box to appear, the CNTRL P produces an error message saying I do not have a printer set up, so I cant figure out how to change the print spooler through firefox. I checked and the print spooler in Windows is running and in automatic mode. I also tried to create a new profile and not sure that process worked either because after setting up a new profile, I couldn't get firefox to load.

I read existing fixes such as trying to fix print spooler Firefox I cant get a native dialog box to appear, the CNTRL P produces an error message saying I do not have a printer set up, so I cant figure out how to change the print spooler through firefox. I checked and the print spooler in Windows is running and in automatic mode. I also tried to create a new profile and not sure that process worked either because after setting up a new profile, I couldn't get firefox to load.

Toutes les réponses (2)

the-edmeister
the-edmeister
  • Moderator
more options

Try the reset described here:
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

robnsac1
robnsac1 Auteur de la question
more options

Thanks edmeister for the quick reply. I actually ran across that article and attempted to follow the instructions in the appropriate sections however things did not work as advertised so I was not able to successfully complete any part of it.

"Note: If you get the warning dialog, "Printing failed when starting the document" and if the print.print_printer preference has no printer shown, either you don't have a printer selected, or Firefox doesn't know it is installed on your system. "

This above note is what I believe the problem is. Firefox is not set up properly and I also tried to solve the printspool service issue too. I checked and printspool service seems to be properly set up through windows, and is set to automatic, but the article suggests that if you don't configure firefox properly, printing won't work. Cntrl P didnt seem to work on my pc and so I could not get to the printers dialog box through firefox. I seem to know just enough to muddle through, but not enough to solve these problems by myself. Let me know if there are more detailed instructions when the fix you sent me, does not quite solve the problem because the system does not work as it was supposed to.