Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

during setup sync tells me my email address is already in use and won't let me go any further. I only have one email and don't want to setup another. How do I setup sync?

  • 1 réponse
  • 2 ont ce problème
  • 19 vues
  • Dernière réponse par the-edmeister

more options

I can log into the sync account management with this URL https://account.services.mozilla.com and nothing is listed. When I go to the Sync tab within the preferences window, only two options are listed: Setup a New Account and or Pair a Device. Setting up an account doesn't allow me to use the email address I would like to, saying the email is already in use. I can't "pair a device" because the computer I'm trying to "pair" is my main computer (laptop). I used sync way back when it first came out and it seems as though there are new requirements (legal and otherwise) requiring me to setup a new account. How do I setup and use sync with the email address I have in place already without having to use another email address?

I can log into the sync account management with this URL https://account.services.mozilla.com and nothing is listed. When I go to the Sync tab within the preferences window, only two options are listed: Setup a New Account and or Pair a Device. Setting up an account doesn't allow me to use the email address I would like to, saying the email is already in use. I can't "pair a device" because the computer I'm trying to "pair" is my main computer (laptop). I used sync way back when it first came out and it seems as though there are new requirements (legal and otherwise) requiring me to setup a new account. How do I setup and use sync with the email address I have in place already without having to use another email address?

Solution choisie

There was a major change in Sync services back in Dec 2010, but nothing w9th regards to the Username / email address and Password since that time.

Use this to reset your Sync Password if you can't remember it, for an existing account.
https://services.mozilla.com/reset-password/

What ever you may have stored on the Sync Server will be erased so you will be starting with with new data in the system.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

more options

Solution choisie

There was a major change in Sync services back in Dec 2010, but nothing w9th regards to the Username / email address and Password since that time.

Use this to reset your Sync Password if you can't remember it, for an existing account.
https://services.mozilla.com/reset-password/

What ever you may have stored on the Sync Server will be erased so you will be starting with with new data in the system.