Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I am running Firefox 12.0. Win 7 home premium 64 bit. Suddenly after upgrading to ver 12.0 my download helper 4.9.no longer works What's the fix?

  • 4 réponses
  • 10 ont ce problème
  • 11 vues
  • Dernière réponse par majormom

more options

I'm running win 7 64 bit and have been using download helper for several years. It is up to date.ver 4.9.9 Suddenly, when I choose download a video, it seems to work sudden flashes on screen to include the default setting to convert flv to mp4, but the downloaded file is tiny and does NOT work. it remains in flv format and the "failed to conv" is added to the file name

I'm running win 7 64 bit and have been using download helper for several years. It is up to date.ver 4.9.9 Suddenly, when I choose download a video, it seems to work sudden flashes on screen to include the default setting to convert flv to mp4, but the downloaded file is tiny and does NOT work. it remains in flv format and the "failed to conv" is added to the file name

Solution choisie

I RESOLVED THE ISSUE. I uninstalled the converter. Re installed after a cold boot. The sites that would not load properly: I did a ixquick search of the titles that wouldn't download and found them at another location. They then downloaded perfectly. from the new location

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (4)

more options

If you right-click the Downloadhelper icon and choose Media, you should see a list of files you can download. Do you get that? If so, you could at least download the video. Quite often I am given a choice of downloading as either .mp4 or .flv.

more options

No, that media choice was there I chose it but there was a flash and it downloaded 1,.78MG (no way in that time with my connection speed) and it added that failedconv to the file name

more options

OK, I see the difference. The file now shows in the "firefox download" window. It never did before, it went directly to "My videos". That is the PROBLEM. What is the fix?

more options

Solution choisie

I RESOLVED THE ISSUE. I uninstalled the converter. Re installed after a cold boot. The sites that would not load properly: I did a ixquick search of the titles that wouldn't download and found them at another location. They then downloaded perfectly. from the new location