Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Adobe Flash Player Plugin - app error notice loops

  • 11 réponses
  • 56 ont ce problème
  • 12 vues
  • Dernière réponse par lepierot

more options

I am getting the following error message: FlashPlayerPlugin_11_4_402_265.exe - Application Error The instructino at 0x71a30000 referenced memory at 0x71a30000. The memory could not be read. Click on OK to terminate the program.

For some webpages, clicking ok will cause the error msg to disappear. For most, such as Amazon pages, the error msg will loop, i.e. I click on OK, then the box pops up again.

This started immediately w/ the latest release, Firefox 15.0.1. I uninstalled and re-installed the plug-in, to no avail. I'm running Win 8, Would it be better to roll-back the Firefox version or the Adobe Flash version? Seems like I should roll back Firefox, b/c the Adobe was running fine until the Firefox update. However, the std. Firefox advice is not to roll back. I need to change something, or switch to Chrome or Opera.

I am getting the following error message: FlashPlayerPlugin_11_4_402_265.exe - Application Error The instructino at 0x71a30000 referenced memory at 0x71a30000. The memory could not be read. Click on OK to terminate the program. For some webpages, clicking ok will cause the error msg to disappear. For most, such as Amazon pages, the error msg will loop, i.e. I click on OK, then the box pops up again. This started immediately w/ the latest release, Firefox 15.0.1. I uninstalled and re-installed the plug-in, to no avail. I'm running Win 8, Would it be better to roll-back the Firefox version or the Adobe Flash version? Seems like I should roll back Firefox, b/c the Adobe was running fine until the Firefox update. However, the std. Firefox advice is not to roll back. I need to change something, or switch to Chrome or Opera.

Solution choisie

Same error with firefox 16.0.1 and flash 11.4.402.287 after windows 7 to windows 8 migration. Uninstall/reinstall firefox and flash didn't solve the problem.

Lire cette réponse dans son contexte 👍 2

Toutes les réponses (11)

more options

Have you tried checking your RAM to make sure that it is all right? Maybe one of the memory chips is failing.

more options

Solution choisie

Same error with firefox 16.0.1 and flash 11.4.402.287 after windows 7 to windows 8 migration. Uninstall/reinstall firefox and flash didn't solve the problem.

more options

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
more options

No RealPlayer installed. Disable protected or hardware acceleration mode change nothing.

Only workaround : uninstall flashplayer 11 and install old 10.3.

more options

I have the same problem. My answer, was to disable the Flash plugin in Firefox, then install the FireIE plugin. This allows me to switch the rendering engine to IE compatibility on these problem pages, which allows the flash without the memory error.

Modifié le par m0aur

more options

Hello Guys. My problem was that exact same loop crash with the Flash Player Plugin using Firefox 16 in Windows 8. This problem appeared right after the migration from Windows 7 to Windows 8. However the flash player worked fine under Internet Explorer. After reading another thread on a comparable issue, I did uninstall Trusteer (security software that is proposed by some banks to prevent fraud). Reboot, relaunch Firefox, re-enable the Flash Player Plugin and the problem is gone. Hope this can help some of you. Cheers Olivier.

more options

Ah, i have Trusteer installed also, so it looks like there is enough info for it to soon be sorted.

more options

Yes !!! it seems to be the good way ! I've trusteer installed ...

more options

I struggled with this problem and the culprit ended up being Rapport software which my bank has had me install. Once removed the browser worked perfectly.

more options

There is now a new version of Trusteer, that claims compatibility with Firefox and Windows 8. http://www.trusteer.com/support/

more options

Same error with firefox 18.0.1 and flash 11.5.502.146 after windows 7 to windows 8 migration. Uninstall/reinstall firefox and flash didn't solve the problem.