Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I am not able to access gmail. Error reading -The proxy server is refusing connections. Please help

  • 5 réponses
  • 3 ont ce problème
  • 16 vues
  • Dernière réponse par sblancobb

robd
robd
more options

I get the attached error message when trying to access my gmail account "The proxy server is refusing connections. Firefox is configured to use a proxy server that is refusing connections. The problem started today. No issues before. Second problem although less of a concern - I am using Firefox 16.0.2.I tried to update to latest version and got the following message " ERROR The requested URL could not be retrieved" I can still access my gmail account though my IPAD

I get the attached error message when trying to access my gmail account "The proxy server is refusing connections. Firefox is configured to use a proxy server that is refusing connections. The problem started today. No issues before. Second problem although less of a concern - I am using Firefox 16.0.2.I tried to update to latest version and got the following message " ERROR The requested URL could not be retrieved" I can still access my gmail account though my IPAD

Solution choisie

hello robd, please check in firefox > options > advanced > network > connection - settings... if firefox is set up to directly connect to the internet ('no proxy').

Firefox can't load websites but other browsers can

Lire cette réponse dans son contexte 👍 4

Toutes les réponses (5)

philipp
philipp
  • Moderator
more options

Solution choisie

hello robd, please check in firefox > options > advanced > network > connection - settings... if firefox is set up to directly connect to the internet ('no proxy').

Firefox can't load websites but other browsers can

robd
robd Auteur de la question
more options

Thanks for quick response. Solution worked and gmail is now working

Modifié le par robd

sblancobb
sblancobb
more options

I'm using Firefox 17.1.0, but there isn't : "firefox > options > advanced > network > connection - settings..." . I attach an image (catalan language). With oldest Firefox, I could change proxy settings without any problem.

Why is not that configuration now?

Thank you, Sergi.

philipp
philipp
  • Moderator
more options

hello, i've tried it with a fresh copy of a catalan firefox & it's showing up as expected for me...

please try if it's the same when you launch firefox in safemode once (then it might be an issue with an extension hiding this setting) or else try a reset of firefox.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Refresh Firefox - reset add-ons and settings

Modifié le par philipp

sblancobb
sblancobb
more options

Thanks a lot! i've used : Reset Firefox – easily fix most problems and with a reset Firefox to its default state, now it appears as usual.

Thanks again, Sergi.