Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

How do I get PDF function back, I've lost it?

  • 4 réponses
  • 2 ont ce problème
  • 5 vues
  • Dernière réponse par smo

dpartch
dpartch
more options

I thought I needed Adobe Acrobat reader for my system. I installed it and then lost the function to download PDF files and I can't get it back. In Preferences/Applications there were still programs listed to do PDF's but PDF's wouldn't open. Then I tried removing Acrobat reader from my system and that didn't work. I tried resetting defaults and that didn't work. Then I've noticed in Preferences/Applications that there is no longer even a program listed to open PDF's.

I've just reviewed your educated guesses and I guess they are correct but I still can't open PDF's.

Help would be appreciated, Thanks

I thought I needed Adobe Acrobat reader for my system. I installed it and then lost the function to download PDF files and I can't get it back. In Preferences/Applications there were still programs listed to do PDF's but PDF's wouldn't open. Then I tried removing Acrobat reader from my system and that didn't work. I tried resetting defaults and that didn't work. Then I've noticed in Preferences/Applications that there is no longer even a program listed to open PDF's. I've just reviewed your educated guesses and I guess they are correct but I still can't open PDF's. Help would be appreciated, Thanks

Toutes les réponses (4)

smo
smo
more options

Off the cuff suggestion: have a look at iUse the Adobe Reader plugin to view or download PDF files - excuse me, if you are already past this point.

If the article was no help, I would try Tools > add-ons next and search simply for PDF. The first hit points to PDF download by Nitro PDF software, which according to my own experience with Nitro PDF, is a good bet.

Let us know if this has helped!

dpartch
dpartch Auteur de la question
more options

Well, I did download PDF download but I noticed it didn't get good reviews so, I guess I'll know after I try it.

It seems to me that Firefox needs to have a way to re-install the program to the way it was when first installed. This program is very rigid, it's hard to work with it now. I've had Firefox for years and it has never been this hard to work with. It won't be long and I'll be going Safari.

dpartch
dpartch Auteur de la question
more options

If you are willing to stay with me I have another question indirectly related to the first problem.

When I reset to default the program put a file on my desk top called "Old Firefox Data". How do I re-install that.?

smo
smo
more options

re "When I reset to default the program put a file on my desk top called Old Firefox Data. How do I re-install that?"

You do not need to re-install it. It is a copy of your old profile after you have reset Firefox. On Reset, Firefox automatically transfers your personal information and it creates additionally a second backup just in case you need it. You can archive it for any eventualities in the future.

see Refresh Firefox - reset add-ons and settings for more on that.

Let us know if it helped!