Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

a window for "FileIce.net" is frozen on my screen and I can't get it off.

more options

one of my kids was using my computer w/o permission. They haven't told me exactly what they were doing, but one of them did say they were looking at a website that had something to do with downloading something from a website regarding Playstation 3 onto the computer, putting that onto a flashdrive, then transferring that to their Playstation 3. I can't say I know that's what has caused this to happen. However, there is a sort of sign-up/download window for a site called FileIce.net which I can't close on the screen. I can minimize it, which I have done. I don't see anything about it on my population of programs under Control Panel/Programs and Features, even when looking at the dates things may have been installed. What do you suggest? KeithMcIntyre at kjmcintyre@xxxxxxxxxxx.xxx (email removed - c)

one of my kids was using my computer w/o permission. They haven't told me exactly what they were doing, but one of them did say they were looking at a website that had something to do with downloading something from a website regarding Playstation 3 onto the computer, putting that onto a flashdrive, then transferring that to their Playstation 3. I can't say I know that's what has caused this to happen. However, there is a sort of sign-up/download window for a site called FileIce.net which I can't close on the screen. I can minimize it, which I have done. I don't see anything about it on my population of programs under Control Panel/Programs and Features, even when looking at the dates things may have been installed. What do you suggest? KeithMcIntyre at kjmcintyre@xxxxxxxxxxx.xxx ''(email removed - c)''

Modifié le par cor-el

Toutes les réponses (5)

more options

Hi kjmcintyre,

I guess this is caused by malware. Have a look at this article:
Troubleshoot Firefox issues caused by malware
for details and solutions.
Hope that helped you! Please report back!

more options

me too i have that problem help :(

more options

if i try to close it it says you only have 2 warnings then ure system will be unsuable help pls

more options

i cant even minimize it

more options

now i know hte sulotion download bit defender 30 days trial it will work