Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

can't log into addons.mozilla.org

  • 3 réponses
  • 4 ont ce problème
  • 1 vue
  • Dernière réponse par silviac

silviac
silviac
more options

In order to recover my favorite personas, I'm trying to log into addons.mozilla.org with my Personas account. I didn't remember my password, so I had it reset via email. I successfully changed my password, but when I tried to use that email and password to log in I got an oops error message (general error, not that the user name or password didn't work).

I am successfully logged in using my other addons user name and email address, so I could ask this question, so obviously the browser/cookies/cache are working, just not the other login.

Now what?

In order to recover my favorite personas, I'm trying to log into addons.mozilla.org with my Personas account. I didn't remember my password, so I had it reset via email. I successfully changed my password, but when I tried to use that email and password to log in I got an oops error message (general error, not that the user name or password didn't work). I am successfully logged in using my other addons user name and email address, so I could ask this question, so obviously the browser/cookies/cache are working, just not the other login. Now what?

Toutes les réponses (3)

the-edmeister
the-edmeister
  • Moderator
more options

The Add-ons website support forum is here.
https://forums.mozilla.org/addons/

silviac
silviac Auteur de la question
more options

Thanks. At the bottom of the addons pages there was no link for addons support, just Firefox support. Not even the homepage has a link for addon support that I could find. https://addons.mozilla.org/en-US/firefox/

silviac
silviac Auteur de la question
more options

Now I can't log into the addons support because it wants my user name, but I don't have one and there is no user name recovery option. I reset my password, but the email didn't tell me my user name.

I'm in Mozilla hell.