Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I changed Master PW and something went very wrong; keeps asking me for FIPS 140 page will not load. Help

  • 2 réponses
  • 2 ont ce problème
  • 8 vues
  • Dernière réponse par gwdt140

more options

Today I changed Master PW. I am very sure I entered old Master PW correctly and entered new one (twice) correctly also.

Apparently, it did not take. Something very wrong. I cannot load page, keep getting message: PW Required: please enter the m pw for the FIPS 140 Cryptographic, Key and.

I write everything down, I've attempted to re-enter, but nothing.

I remember old Master PW also.

ADDITIONALLY I CANNOT CLOSE FIREFOX, KEEP SEEING MAC OSX "PINWHEEL"...

HELP ME PLEASE.

Today I changed Master PW. I am very sure I entered old Master PW correctly and entered new one (twice) correctly also. Apparently, it did not take. Something very wrong. I cannot load page, keep getting message: PW Required: please enter the m pw for the FIPS 140 Cryptographic, Key and. I write everything down, I've attempted to re-enter, but nothing. I remember old Master PW also. ADDITIONALLY I CANNOT CLOSE FIREFOX, KEEP SEEING MAC OSX "PINWHEEL"... HELP ME PLEASE.

Solution choisie

Hi Cor-El I want to thank you very much for taking the time to write this easy to follow reply. I went directly to the Folder via the path you specified, pulled/secure deleted the 2 files, and found I could enter a new master pw without any problem. I also read that in this (and the previous version) of FF master pw changing isn't allowed... Well, damn. Guess that's why it's important to read the instructions FIRST. Thanks again. GirlWithDragonTattoo

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

more options

Sounds that you've enabled FIPS.

  • Tools > Options > Advanced > Encryption: Certificates > Security Devices

The only way to recover from this is to delete the key3.db file and the signons.sqlite file in the Firefox profile folder.
You will lose all stored passwords.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

You can try to restore previous version from those two files if you can find them in the Time Machine.

more options

Solution choisie

Hi Cor-El I want to thank you very much for taking the time to write this easy to follow reply. I went directly to the Folder via the path you specified, pulled/secure deleted the 2 files, and found I could enter a new master pw without any problem. I also read that in this (and the previous version) of FF master pw changing isn't allowed... Well, damn. Guess that's why it's important to read the instructions FIRST. Thanks again. GirlWithDragonTattoo