Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox has become completely unresponsive. What could be the problem?

  • 1 réponse
  • 2 ont ce problème
  • 6 vues
  • Dernière réponse par philipp

Firefoxhound
Firefoxhound
more options

I have been using Firefox for 3 years now and I don't know why it is suddenly giving this problem. Firstly, it takes a few minutes just to open and when it does any attempts to click on anything are unresponsive. Usually it stays completely blank, sometimes opening to the Firefox Start page, but always unresponsive. Sometimes I get a message saying that the bookmarks and history are not available because one of FIrefox's files are being used by another program. I have switched to Chrome and it works as normal. I have tried opening in FIrefox's safe mode, in Window's safe mode and reinstalling Firefox, but none of these helped. Please remember that I cannot click on anything in Firefox, so the solution will have to be from outside the program.

I have been using Firefox for 3 years now and I don't know why it is suddenly giving this problem. Firstly, it takes a few minutes just to open and when it does any attempts to click on anything are unresponsive. Usually it stays completely blank, sometimes opening to the Firefox Start page, but always unresponsive. Sometimes I get a message saying that the bookmarks and history are not available because one of FIrefox's files are being used by another program. I have switched to Chrome and it works as normal. I have tried opening in FIrefox's safe mode, in Window's safe mode and reinstalling Firefox, but none of these helped. Please remember that I cannot click on anything in Firefox, so the solution will have to be from outside the program.

Toutes les réponses (1)

philipp
philipp
  • Moderator
more options

hello, maybe it's an issue with the the flash plugin - you could try if downgrading to flash 10.3 (which is still supported) or disabling protected mode makes a difference.