Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

uspto tiff files worked for years now cannot be viewed-chrome works

  • 2 réponses
  • 3 ont ce problème
  • 1 vue
  • Dernière réponse par Buffaloed

more options

For more than 2 years, Firefox has viewed Tiff images at the US Patent Office. A few days ago it stopped working. The error message said a plugin from Alternatiff or Quicktime from Apple was needed. I reinstalled the Alternatiff plugin but still no success. I uninstalled and then reinstalled Firefox and still nothing. I tried the Google Chrome browser on this same computer and it viewed the patent images with no problem using the Alternatiff plugin just as Firefox had always done in the past.

   I have cleared the browser history and purged all cookies but no effect.
   My computer is a 64 bit Compaq about 4 years old. Operating system is Windows 7.
For more than 2 years, Firefox has viewed Tiff images at the US Patent Office. A few days ago it stopped working. The error message said a plugin from Alternatiff or Quicktime from Apple was needed. I reinstalled the Alternatiff plugin but still no success. I uninstalled and then reinstalled Firefox and still nothing. I tried the Google Chrome browser on this same computer and it viewed the patent images with no problem using the Alternatiff plugin just as Firefox had always done in the past. I have cleared the browser history and purged all cookies but no effect. My computer is a 64 bit Compaq about 4 years old. Operating system is Windows 7.

Solution choisie

Hmmm, maybe...

Firefox can find plugins in several locations, and most installers add a registry entry pointing to the location, but some do not, relying on an old "shared" plugin folder. Firefox 21 changed the location of that folder, leaving you with two options: (1) move the files yourself, or (2) set Firefox to check for the old location. That second step is described in this article: Windows Media or other plugins stopped working after Firefox update.

Does that help?

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

more options

Solution choisie

Hmmm, maybe...

Firefox can find plugins in several locations, and most installers add a registry entry pointing to the location, but some do not, relying on an old "shared" plugin folder. Firefox 21 changed the location of that folder, leaving you with two options: (1) move the files yourself, or (2) set Firefox to check for the old location. That second step is described in this article: Windows Media or other plugins stopped working after Firefox update.

Does that help?

more options

Thank you very much for solving this problem for me. However I think Firefox users like myself who have been using Firefox for years without any problems may be put off when something like this happens and may abandon Firefox for another browser. I think that when an update occurs that can cause such problems, a notification should be sent to the users that they can expect problems to occur (in my case failure of once reliable plugins to function). Many of the Firefox users ( myself included) have grown accustomed to Firefox working as reliably as the telephone and disturbances such as this are off putting. I was almost ready to jump ship and move over to Google Chrome since it was still working as before. Thank you again.

                                       Buffaloed