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Why do NONE of the videos from any of the yahoo sites play on my computer using firefox?

  • 1 réponse
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  • Dernière réponse par kobe

Prettydaisy
Prettydaisy
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NONE of the videos from any of the yahoo sites will play on my computer ! They never load. I have a very nice new computer and all other videos play when using firefox except anything from yahoo. I have a hptouchsmart 620. Please help since this is very annoying.

Mary

NONE of the videos from any of the yahoo sites will play on my computer ! They never load. I have a very nice new computer and all other videos play when using firefox except anything from yahoo. I have a hptouchsmart 620. Please help since this is very annoying. Mary

Toutes les réponses (1)

kobe
kobe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Also reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.