Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Excessive Memory Usage When Zooming a PDF

  • 5 réponses
  • 4 ont ce problème
  • 2 vues
  • Dernière réponse par kobe

vinfo
vinfo
more options

Hi,

Just started using FF 23 and found that memory usage increase dramatically when zooming on a PDF file.

I am using FF 23 on Windows XP.

I disabled all PDF plugins, as well as most other plugins, except flash, silverlight and windows media player.

I visit this link:

http://ftp.newartisans.com/pub/git.from.bottom.up.pdf

Memory usage is at ~100-300Mb.

I zoom the PDF to 400% and memory usage jumps to ~1Gb. Further zooming in and out makes FF less responsive.

Closing tab with PDF alleviates the responsiveness issue and reduces memory usage back to 100-300Mb.

Thanks,

Vince

Hi, Just started using FF 23 and found that memory usage increase dramatically when zooming on a PDF file. I am using FF 23 on Windows XP. I disabled all PDF plugins, as well as most other plugins, except flash, silverlight and windows media player. I visit this link: http://ftp.newartisans.com/pub/git.from.bottom.up.pdf Memory usage is at ~100-300Mb. I zoom the PDF to 400% and memory usage jumps to ~1Gb. Further zooming in and out makes FF less responsive. Closing tab with PDF alleviates the responsiveness issue and reduces memory usage back to 100-300Mb. Thanks, Vince

Modifié le par vinfo

Toutes les réponses (5)

Wesley Branton
Wesley Branton
more options

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • Open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back with your results.

vinfo
vinfo Auteur de la question
more options

Hi ComputerWhiz,

Problem persists in safe mode. Also of note, if I continue to zoom in and out a dialog pops up concerning the pdf.js script, asking me to Continue or Stop. Exact message is:

"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: resource://pdf.js/web/viewer.js:2674"

vinfo
vinfo Auteur de la question
more options

This problem with pdf.js seems to have been found already in bug 881974.

Wesley Branton
Wesley Branton
more options

Maybe installing a PDF viewing plugin will fix the issue.

kobe
kobe
more options

Hello,

In order to change the default reader for PDF files (to not open PDF files with Firefox's internal PDF reader), follow these steps:

  1. Go to Tools > Options (or Firefox > Options).
  2. In the Options window, select the Applications tab.
  3. In the Search field, type PDF. You should find Portable Document Format (PDF).
  4. On the right handside you should find an Action column. Use that to select your favorite PDF reader.

Did this fix your problems? Please report back to us!

Thank you.