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I cannot attach photos, etc to e-mail. Always get a "failed" msg

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  • Dernière réponse par kobe

djwhittle
djwhittle
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I cannot attach photos, etc to e-mail. Always get a "failed" msg. I end up having to use Safari if I want to attach anything to an e-mail. This has been going on for about 6 months I think. I used to be able to attach stuff to e-mails with Firefox. But not for quite some time now.

I cannot attach photos, etc to e-mail. Always get a "failed" msg. I end up having to use Safari if I want to attach anything to an e-mail. This has been going on for about 6 months I think. I used to be able to attach stuff to e-mails with Firefox. But not for quite some time now.

Solution choisie

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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Toutes les réponses (1)

kobe
kobe
more options

Solution choisie

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.