Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

New version of Java 7 udpate 40 won't download on firefox

  • 2 réponses
  • 38 ont ce problème
  • 1 vue
  • Dernière réponse par TexExpat

more options

I can't download Java 7 update 40 on firefox (or on IE). I have tried everything suggested in the forum here and keep getting the same message:

'The connection was reset whilst the page was loading..'

(All my other pages/searches are loading fine).

It seems to have started when my pc did an automatic update to Windows 9, so when nothing else worked, I uninstalled Windows 9 and am now running Windows 8 but Java still not working. I have uninstalled all the old version of Java in my programmes, including all the 'toolkits' etc. Not sure if that was good idea, but done now.. I checked the enable java in all the internet options boxes etc as told to on the forums.

My Windows Vista is running on 32 bit operating system - always has... Could this be the problem? Is the new Java 7 update for 64 bit? However, when i try and follow the instructions on the Java site for downloading for 32bit, I get the same problem and same standard page showing me there was a connection problem etc..

I don't know if this is a Firefox problem or an IE one? It won't download on IE either.. and i have checked all the boxes there etc, tried disabling firewall etc..

I see on the Firefox plug ins, something called java tookkit is disabled due to safety and i cannot alter that setting... is that the problem?? I have only basic, laymans pc knowledge...can;'t do complicated stuff, but is there a simple thing i have got wrong here, or is this a well known firefox fault... with this Java? if it is what should i do next?

thanks v much rhian

I can't download Java 7 update 40 on firefox (or on IE). I have tried everything suggested in the forum here and keep getting the same message: 'The connection was reset whilst the page was loading..' (All my other pages/searches are loading fine). It seems to have started when my pc did an automatic update to Windows 9, so when nothing else worked, I uninstalled Windows 9 and am now running Windows 8 but Java still not working. I have uninstalled all the old version of Java in my programmes, including all the 'toolkits' etc. Not sure if that was good idea, but done now.. I checked the enable java in all the internet options boxes etc as told to on the forums. My Windows Vista is running on 32 bit operating system - always has... Could this be the problem? Is the new Java 7 update for 64 bit? However, when i try and follow the instructions on the Java site for downloading for 32bit, I get the same problem and same standard page showing me there was a connection problem etc.. I don't know if this is a Firefox problem or an IE one? It won't download on IE either.. and i have checked all the boxes there etc, tried disabling firewall etc.. I see on the Firefox plug ins, something called java tookkit is disabled due to safety and i cannot alter that setting... is that the problem?? I have only basic, laymans pc knowledge...can;'t do complicated stuff, but is there a simple thing i have got wrong here, or is this a well known firefox fault... with this Java? if it is what should i do next? thanks v much rhian

Solution choisie

I had the same problem on Saturday, Oct 12 and Sunday, Oct 13. However, I was able to successfully download and install update 40 this morning (Monday, Oct 14). It must have been a problem with Java's download site since the problem occurred in both Firefox and IE, and it appears to be fixed now.

Lire cette réponse dans son contexte 👍 8

Toutes les réponses (2)

more options

What is Windows 9, though i don't use windows i haven't heard new about windows 9, think its a malware, the form software detects that your OS is win Vista .

Is the download getting stuck in the java download-er, or when firefox is downloading the initial file.

If its getting stuck when downloading in Java Download-er then is a problem with Java installer or your OS.

more options

Solution choisie

I had the same problem on Saturday, Oct 12 and Sunday, Oct 13. However, I was able to successfully download and install update 40 this morning (Monday, Oct 14). It must have been a problem with Java's download site since the problem occurred in both Firefox and IE, and it appears to be fixed now.