Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

My plug ins for websites won't work even if I click "continue allowing" like on Netflix and Hulu. How can I fix this?

more options

When I try to start a movie or TV show on Netflix or Hulu the Plug In box appears in the upper left corner of the web browser next to the URL. When I click it, it says "Silverlight is enabled on movies.netflix.com" Then I have to either pick "Block Plugin" or "Continue Allowing"

When I try to start a movie or TV show on Netflix or Hulu the Plug In box appears in the upper left corner of the web browser next to the URL. When I click it, it says "Silverlight is enabled on movies.netflix.com" Then I have to either pick "Block Plugin" or "Continue Allowing"

Toutes les réponses (2)

more options

Check your plugins are uptodate!

Type about:addons in URL and Goto Plugins

  • Check all the plugins are "Always Active"

Somewhere on the page right click, go to view page info > permissions and make sure that plugin content is allowed to play on that domain.

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.