Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I play Pet City on Facebook, I have mozilla firefox, and when I load the game, then it's up to me to download adobe flash player? when I press the box on to ins

more options

I play Pet City on Facebook, I have mozilla firefox, and when I load the game, then it's up to me to download adobe flash player? when I press the box on to install it so it will come up that I already have it installed .. And I have shockwave flash enabled in my plugin with the newest updates but Still, it's up to me to download adobe flash player when I play .. what is the error? Regards Petra

I play Pet City on Facebook, I have mozilla firefox, and when I load the game, then it's up to me to download adobe flash player? when I press the box on to install it so it will come up that I already have it installed .. And I have shockwave flash enabled in my plugin with the newest updates but Still, it's up to me to download adobe flash player when I play .. what is the error? Regards Petra

Toutes les réponses (1)

more options

Please try the following:

  1. Go to the Firefox application data
  2. Locate your profile folder
  3. Delete the pluginreg.dat file
  4. Restart Firefox and run a plugin check

Please report back soon.


Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.