Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Note that your System Details List shows multiple Flash plugins.

• Shockwave Flash 11.9 r900
• Shockwave Flash 11.6 r602

You can find the installation path of all plugins on the about:plugins page and check the Flash player installation folder for multiple Flash player plugins.

• (32 bit Windows) C:\Windows\System32\Macromed\Flash\
• (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

• http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins

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