Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I have tried to remove sweetpacks per your intructions but there is no "remove" button on the extensions page for sweetpacks.

  • 2 réponses
  • 6 ont ce problème
  • 3 vues
  • Dernière réponse par cor-el

FrankWonka
FrankWonka
more options

I tried the suggestions posted and nothing works. I have tried going to the mozilla extensions page but there is no "remove" button for sweetpacks.

I have also tried "about:config" but when I make the change to have a different homepage (google), the change is not saved, it goes back to sweetpacks.

Again, nothing seems to work even though i removed all the sweetpacks stuff via control panel/remove programs - sweetpacks keeps coming up as my homepage.

I tried the suggestions posted and nothing works. I have tried going to the mozilla extensions page but there is no "remove" button for sweetpacks. I have also tried "about:config" but when I make the change to have a different homepage (google), the change is not saved, it goes back to sweetpacks. Again, nothing seems to work even though i removed all the sweetpacks stuff via control panel/remove programs - sweetpacks keeps coming up as my homepage.

Solution choisie

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

If you do not keep changes after a restart or otherwise have problems with preferences, see:

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

Moses
Moses
  • Moderator
more options

Hi FrankWonka,

Thanks for contacting Mozilla Support. I'm sorry to see that Sweetpacks has overriden Firefox. Let's see how I can help.

First, from what I am aware of, Sweetpacks is a hijacker so it won't be in your Add-ons or about:config. You need to go to your Control Panel (Start>Control Panel>Programs and Features>Uninstall a program). There you should find these programs to uninstall: 'SweetIM for Messenger, SweetPacks Toolbar for Firefox, Update Manager for SweetPacks. NOTE: these instructions are based of IE

If this doesn't work, then you should reset Firefox to factory settings. (NOTE: your bookmarks, browsing history, passwords, cookies and web form auto-fill information will be saved) To do this, Click the orange Firefox button at the top left corner of the window, hover over Help and click Troubleshooting Information. Click the Reset Firefox button in the upper right corner of the Troubleshooting Information page.

If none of this works, please do not hesitate to respond.


P.S. I see you are running Fx24. I recommend upgrading to Fx25 to get the latest bug fixes and security updates. You can upgrade by clicking here.

Regards, Moses

edit: added new info

Modifié le par Moses

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solution choisie

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

If you do not keep changes after a restart or otherwise have problems with preferences, see: