Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

1Password extension windows goes blank on Firefox 26

  • 1 réponse
  • 4 ont ce problème
  • 1 vue
  • Dernière réponse par patrickmc

Tyrexionibus
Tyrexionibus
more options

Hi,

I'm on Firefox 26, beta channel. I have 1Password by AgileBits v. 3.8.20 installed on my Mac (OS X 10.7.5) with the 1P extension for Firefox v. 3.9.19 (latest, as AgileBits does not develop anything for Lion since Mavericks was released).

I know I'm on beta, and this may cause troubles. But I've never had problems with beta versions of Firefox with the 1P extension. The problem, shortly, is that when clicking on the lock key icon to fill in some password in a form, the screen goes blank. I cannot browse for my passwords. The icons (password generator, open 1Password, configuration panel) are still viewable, but clicking on them has no effect.

I have only one solution in mind, at present: reverting back to Firefox's latest non-alpha, non-beta (stable) version. Do you know any other?

Tyrexionibus

Hi, I'm on Firefox 26, beta channel. I have 1Password by AgileBits v. 3.8.20 installed on my Mac (OS X 10.7.5) with the 1P extension for Firefox v. 3.9.19 (latest, as AgileBits does not develop anything for Lion since Mavericks was released). I know I'm on beta, and this may cause troubles. But I've never had problems with beta versions of Firefox with the 1P extension. The problem, shortly, is that when clicking on the lock key icon to fill in some password in a form, the screen goes blank. I cannot browse for my passwords. The icons (password generator, open 1Password, configuration panel) are still viewable, but clicking on them has no effect. I have only one solution in mind, at present: reverting back to Firefox's latest non-alpha, non-beta (stable) version. Do you know any other? Tyrexionibus

Toutes les réponses (1)

patrickmc
patrickmc
more options

Hello Tyrexionibus,

Thank you for contacting Mozilla Support. I'm sorry that you're having issues using 1Password on Beta.

Agilebits lists that Firefox Beta should be a supported browser. They may not be aware that the latest update on beta has broken their plugin. I would suggest contacting their support here and report the issue.

In the meantime, I would suggest installing the latest version of Firefox. You should be able to run both the latest and beta channel and switch between both.

I hope this solves your issue.

Cheers, Patrick