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I no longer have the email acccount I first signed up with

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  • Dernière réponse par cor-el

lynbowker
lynbowker
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How can I change the email account I first signed up with and keep all my old add-ons and settings?

My old email address is invalid now, and I can't recall my old password so can't get into my account to verify an add on I am trying to download for Snaggit (scrolling)

How can I change the email account I first signed up with and keep all my old add-ons and settings? My old email address is invalid now, and I can't recall my old password so can't get into my account to verify an add on I am trying to download for Snaggit (scrolling)

Solution choisie

You will have to create a new Sync account if you aren't able to access your old account because the email no longer exists and also don't remember the password for that account.

You would also need the sync key to access that old data on the Sync server and I assume that you didn't backup that sync key as well?

If that is the case then you would still not be able to access your old data on the Sync server even if you can access that account.

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cor-el
cor-el
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Solution choisie

You will have to create a new Sync account if you aren't able to access your old account because the email no longer exists and also don't remember the password for that account.

You would also need the sync key to access that old data on the Sync server and I assume that you didn't backup that sync key as well?

If that is the case then you would still not be able to access your old data on the Sync server even if you can access that account.