Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Can no longer access gmail via Firefox. Works fine in IE. First lost my access for primary, now have lost access for recovery account. Please help!

  • 1 réponse
  • 1 a ce problème
  • 5 vues
  • Dernière réponse par cor-el

LLytle
LLytle
more options

I always use gmail on Mozilla Firefox. My primary gmail account is my home page.

Received gmail fine up to end of day on January 22.

But this morning I was completely unable to access gmail primary acct. Initially, I was still able to get my recovery gmail account, but now that is gone, as well.

Was instructed to change password. Did this three or four times. Did not work.

Need you help to regain use of gmail on Firefox.

Everything still works fine on Internet Explorer.

Thank you,

Larry Lytle (919) 395-6107

I always use gmail on Mozilla Firefox. My primary gmail account is my home page. Received gmail fine up to end of day on January 22. But this morning I was completely unable to access gmail primary acct. Initially, I was still able to get my recovery gmail account, but now that is gone, as well. Was instructed to change password. Did this three or four times. Did not work. Need you help to regain use of gmail on Firefox. Everything still works fine on Internet Explorer. Thank you, Larry Lytle (919) 395-6107

Solution choisie

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solution choisie

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.