Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Why are all my downloads failing?

  • 2 réponses
  • 170 ont ce problème
  • 1 vue
  • Dernière réponse par DaynaAlyson

headfirstintoawall
headfirstintoawall
more options

Every time I click a link to download something, I go to my downloads and see that the download just says, "failed." No reason why, no warning...it just says, "failed." WHY. My internet connection is fine. My version of Firefox is up to date. I don't even get an error message the download just does not happen. Nothing has changed since the last time I was downloading files to now. It isn't just for one particular file either. It's for every single thing I try to download.

Every time I click a link to download something, I go to my downloads and see that the download just says, "failed." No reason why, no warning...it just says, "failed." WHY. My internet connection is fine. My version of Firefox is up to date. I don't even get an error message the download just does not happen. Nothing has changed since the last time I was downloading files to now. It isn't just for one particular file either. It's for every single thing I try to download.

Toutes les réponses (2)

Moses
Moses
  • Moderator
more options

Hi,

It might be helpful to perform the steps listed at the Cannot Download or Save Files link to see if that can get your downloads up and running again.

It'll also help to scan your computer for any type of malicious files. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

If all else fails, you might want to try a Reset of Firefox. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

DaynaAlyson
DaynaAlyson
more options

I have tried everything in the Cannot Download or Save Files Cannot Download or Save Files link. Nothing worked, not even a reset. I would try scanning my computer for malware, but I CAN'T DOWNLOAD ANYTHING. I'm pretty sure this is a problem with Firefox since I am able to download and save files in Safari. I would just use another browser, but all my passwords, bookmarks, etc. are saved in Firefox. This is a very frustrating problem since people send me numerous files everyday that I have no way of viewing! f anyone has any other suggestions, I would love to hear them!