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I cannot get your product, Mozilla Firefox 28.0 (x86 en-US), to uninstall from my computer! Any ideas???

  • 5 réponses
  • 2 ont ce problème
  • 4 vues
  • Dernière réponse par user633449

lennyg4362
lennyg4362
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The product in the question above is on my program list.....in my Control Panel. Every time I click on your product and click, "Uninstall," it just sits there. I have removed it from my "Program list" on the start button, but I CANNOT get it uninstalled from my Control Panel. Any ideas??

Thank you, Len G

The product in the question above is on my program list.....in my Control Panel. Every time I click on your product and click, "Uninstall," it just sits there. I have removed it from my "Program list" on the start button, but I CANNOT get it uninstalled from my Control Panel. Any ideas?? Thank you, Len G

Solution choisie

Restart your computer, then try launching the uninstaller manually. You can find it under <installation folder>\uninstall\helper.exe

If that doesn't work either, manually delete the folders.

  • The default installation folder on 64-bit WIndows is C:\Program Files (x86)\Mozilla Firefox\
  • Type the following in the Windows Explorer address bar or the Start Menu search box, then press Enter: %AppData%\Mozilla\Firefox\ Note that your profile folder contains personal data like bookmarks and passwords; leave this folder alone if you plan to reinstall.
  • Type the following in the Windows Explorer address bar or the Start Menu search box, then press Enter: %LocalAppData%\Mozilla\Firefox\ Again, don't delete this folder if you plan to reinstall.
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Toutes les réponses (5)

Gingerbread Man
Gingerbread Man
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Solution choisie

Restart your computer, then try launching the uninstaller manually. You can find it under <installation folder>\uninstall\helper.exe

If that doesn't work either, manually delete the folders.

  • The default installation folder on 64-bit WIndows is C:\Program Files (x86)\Mozilla Firefox\
  • Type the following in the Windows Explorer address bar or the Start Menu search box, then press Enter: %AppData%\Mozilla\Firefox\ Note that your profile folder contains personal data like bookmarks and passwords; leave this folder alone if you plan to reinstall.
  • Type the following in the Windows Explorer address bar or the Start Menu search box, then press Enter: %LocalAppData%\Mozilla\Firefox\ Again, don't delete this folder if you plan to reinstall.
user633449
user633449
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Just curious, is there a reason you are trying to uninstall Firefox? If it is to solve a problem we can help you resolve that :)

lennyg4362
lennyg4362 Auteur de la question
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I just don't care for Firefox anymore and want it uninstalled. I have bounced around from Chrome to IE to Firefox, trying to discover which browser I am most comfortable with. It is not Firefox.

Just PLEASE tell me how I can unistall it. It makes me very nervous that we are even having this conversation. I have never had a browser to NOT uninstall before. This seems almost malware, virus, kind of odd.

lennyg4362
lennyg4362 Auteur de la question
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Gingerbread Man is a GENIUS!!! IT worked!!

Thank you, sir! You are a scholare and a gentleman. =))

user633449
user633449
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Well we are sorry to see you go. If you ever do want to come back please let us know! We'd love to help you with any Firefox problems you have been having.