Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Problem with sound

  • 3 antwurd
  • 1 hat dit probleem
  • 16 werjeftes
  • Lêste antwurd fan FredMcD

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When I watch a video or listen to music in a headphone and stop it for couple of minutes, I don't hear any sound after I continue it from where I left.

When I watch a video or listen to music in a headphone and stop it for couple of minutes, I don't hear any sound after I continue it from where I left.

Alle antwurden (3)

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Reload the webpage while bypassing the cache

  • Hold down the Shift key and click the Reload button with a left click.
  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Clear the cache and the cookies from sites that cause problems.

Clear the Cache: Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

Remove Cookies from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

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Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

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It is not a solution for this problem and just nonsense. I now these steps and more then this. There is no point to reload a page everytime this problem show up. Mozilla need to improve quality of their service than change interface that doesn't give anything new or important.

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It is not a solution for this problem and just nonsense

If you know what the solution is, how about letting us know what it is?

What we do is to have the user do things like Start Firefox in Safe Mode {web link} , turning settings on/off.

We can't go to your computer to do these thing. So you need to do these things in our place.

Sometimes the solution comes quickly, other times it takes a while.

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.