Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• Anti-Rootkit Utility - TDSSKiller
• AdwCleaner (for more info, see this alternate AdwCleaner download page)
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Thanks for the reply

I have had my antivirus provider look over my computer (they use hitman pro) and I am told my computer is clean –

I have also run CCleaner which shows no malware and also have MalwareBytes' Anti-Malware in my programs and assume that it is running

I continue to get these annoying emails and have to continually close out of them ?

Any other suggestions

Thanks for the reply

I have had my antivirus provider look over my computer (they use hitman pro) and I am told my computer is clean –

I have also run CCleaner which shows no malware and also have MalwareBytes' Anti-Malware in my programs and assume that it is running

I continue to get these annoying emails and have to continually close out of them ?

Any other suggestions

I continue to get these annoying emails and have to continually close out of them ?

You stated that your issue was with adds [sic]. So is your problem with email or unwanted advertisements appearing in Firefox?

yes - i just got one from reimage repair offering to fix my computer and one with a toll free number offering the same service which i was emailing you

Sorry – the better answer is unwanted advertisements appearing in Firefox

I have checked and the pop blocker seems to be on

Try using the other recommended anti-malware tools that I posted. Some "tools" find stuff that the others don't catch - they aren't all created equal.

Ed

took your suggestion -called Avast and went over the clean up programs you suggested

tech use AwdCleaner and got the files that the tech yesterday missed

thank you for your suggestion and help

Barry