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TB stopped receiving emails after one with huge attachment. Updated TB. Can send but not receive. Using Yahoo POP server. Browser access works fine.

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DonandTB
DonandTB
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Several days ago, after receiving a 7MB attachment, I stopped receiving email on my Yahoo POP account. Browser access to the Yahoo server works fine. I obviously deleted that message and attachment but curiously, it and only it continued to be downloaded to my inbox!!! I tried downloading a new TB and installing it. Nothing changed except that specific email no longer appeared (another did though, see later). Settings are to leave msgs on server until I delete them. I transferred all my inbox to a local folder and then compacted mail and tried testing reception from another source and nothing appeared on TB, just on browser access. Oddly, one very old message repeatedly appears, I assume as a result of the auto check for new mail but not sure. Though I try to delete this old message, I can't. I haven't removed and recreated account yet because I don't want to lose all the filter history. Scanned for solution and can't find any. Any ideas, please?

Several days ago, after receiving a 7MB attachment, I stopped receiving email on my Yahoo POP account. Browser access to the Yahoo server works fine. I obviously deleted that message and attachment but curiously, it and only it continued to be downloaded to my inbox!!! I tried downloading a new TB and installing it. Nothing changed except that specific email no longer appeared (another did though, see later). Settings are to leave msgs on server until I delete them. I transferred all my inbox to a local folder and then compacted mail and tried testing reception from another source and nothing appeared on TB, just on browser access. Oddly, one very old message repeatedly appears, I assume as a result of the auto check for new mail but not sure. Though I try to delete this old message, I can't. I haven't removed and recreated account yet because I don't want to lose all the filter history. Scanned for solution and can't find any. Any ideas, please?

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Matt
Matt
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Have you tried turning off email scanning in your anti virus? Nortons particularly gets all excited just as you describe and the only "fix" is to turn off the email scanner and let the mail download.

DonandTB
DonandTB Fraacheigener
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Thanks,Matt. My home Mac is still being administered by former employer so they control Symantec. In the meantime, however, TB has started, finally, to download again all emails still on the server...a lot! This seems normal since I had moved all Inbox to a separate folder for safety. Why it now may be working I'm not sure but for one concurrent event: my DSL line was just repaired by ATT. While it had been noisy of late and finally lost dial tone, I was still using the internet most of that time. So I thought my separate DSL signals were getting through. Maybe the handshake with the server for sending me messages was not functioning. We'll see how this plays out in an hour or so when my Inbox gets repopulated. Appreciate the response! Don

Matt
Matt
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Starting your mac in safe mode will disable the Symantec stuff long enough to download mail. Should the issue arise again

OSX Safe mode instructions from Apple