Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

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Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I need my passwords and login details, back!

  • 2 antwurd
  • 6 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan the-edmeister

rkamiya
rkamiya
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i only have my Sync Key but is now useless. As soon as i have updated my firefox this issue just happened. i cannot find my passwords and login details, please return them all!!!!!

though, my bookmarks have been saved but all my passwords and login details where lost!

i only have my Sync Key but is now useless. As soon as i have updated my firefox this issue just happened. i cannot find my passwords and login details, please return them all!!!!! though, my bookmarks have been saved but all my passwords and login details where lost!

Alle antwurden (2)

Riyad Arefin
Riyad Arefin
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Read this , I've lost my Firefox Sync account information - What to do

Hope this will help.

the-edmeister
the-edmeister
  • Moderator
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Sorry, merely updating Firefox shouldn't have resulted in data being lost from an individual device. Data should stay on the PC thru the update process and Sync really shouldn't enter the picture.

Did you uninstall Firefox and then reinstall it? .Rather then doing an "update"? If so, did you use the uninstaller option to "remove all data and customizations"?

Any chance that you using the Master Password feature with the older version of Sync? If so, the new version of Sync doesn't synchronize bookmarks on devices where the Master Password is being used. But the bookmarks that where on that device previously wouldn't be affected - they should still be on that device and should work properly. That would only affect data being sent to or from the Sync server.