We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I have a sync key, have installed Firefox 28, but it won't recognize my account?

  • 3 antwurd
  • 4 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan the-edmeister

LolliFlave
LolliFlave
more options

Ok. Firefox was my main browser on my old laptop, but I ended up having to wipe it's hard drive a few weeks back. Before I wiped the hard drive I saved a recovery key. It did not say that I needed an account, just the key, so that is literally all I have. I did not have a firefox account back then. (Note: I'm pretty sure I didn't have an account at least, because when I searched for an account on Firefox with the only two emails that I use it couldn't find an account under either.)

Now that I'm trying to recover my old data, I've read that I have to download a pre-29 version of Fireox, so I got Firefox 28 mobile, but the damn thing insists that I need a Firefox account ALONG WITH the recovery key to gather the old data. It won't recognize my new account info (that I just made when I downloaded the newest version of Firefox before realizing it wouldn't be able to sync), so now here I am. With a seemingly useless sync key, a useless sync account, and all of my old bookmarks and passwords lost to the ages.

Is there anything I can do, or should I just give up?

Ok. Firefox was my main browser on my old laptop, but I ended up having to wipe it's hard drive a few weeks back. Before I wiped the hard drive I saved a recovery key. It did not say that I needed an account, just the key, so that is literally all I have. I did not have a firefox account back then. (Note: I'm pretty sure I didn't have an account at least, because when I searched for an account on Firefox with the only two emails that I use it couldn't find an account under either.) Now that I'm trying to recover my old data, I've read that I have to download a pre-29 version of Fireox, so I got Firefox 28 mobile, but the damn thing insists that I need a Firefox account ALONG WITH the recovery key to gather the old data. It won't recognize my new account info (that I just made when I downloaded the newest version of Firefox before realizing it wouldn't be able to sync), so now here I am. With a seemingly useless sync key, a useless sync account, and all of my old bookmarks and passwords lost to the ages. Is there anything I can do, or should I just give up?

Bewurke troch LolliFlave op

Keazen oplossing

Yes, the Username (the email address used after Weave was being phased out), Password, and the Recovery Key aka Sync Key were all needed in the older version of Sync.

Also, when you created the new Firefox Account for the new version of Sync, if you used the same email address your previous Sync account was wiped of data during the conversion to the new Firefox Account.

Dit antwurd yn kontekst lêze 👍 1

Alle antwurden (3)

philipp
philipp
  • Moderator
more options

hello, for the old sync system in firefox 28 and below you also had to sign up with a mail address and password originally - to connect firefox to the old account you would need to have all those three pieces (mail, password & recovery key) available to you unfortunately...

LolliFlave
LolliFlave Fraacheigener
more options

...just to be sure - there is literally no other way to reach it? :c

the-edmeister
the-edmeister
  • Moderator
more options

Keazen oplossing

Yes, the Username (the email address used after Weave was being phased out), Password, and the Recovery Key aka Sync Key were all needed in the older version of Sync.

Also, when you created the new Firefox Account for the new version of Sync, if you used the same email address your previous Sync account was wiped of data during the conversion to the new Firefox Account.