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I'm using Firefox 36.0. Under OPTIONS, although I can see the various settings/tabs, none of them will work.....everything is frozen...

  • 3 antwurd
  • 1 hat dit probleem
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  • Lêste antwurd fan cor-el

jeffmcintosh
jeffmcintosh
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In selecting OPTIONS, the page opens with STARTUP/DOWNLOADS/TABS. However, nothing I "click" on with open any of these functions, nor am I able to change the General/Search/Content/etc on the left side of the screen. Any suggestions??

In selecting OPTIONS, the page opens with STARTUP/DOWNLOADS/TABS. However, nothing I "click" on with open any of these functions, nor am I able to change the General/Search/Content/etc on the left side of the screen. Any suggestions??

Alle antwurden (3)

philipp
philipp
  • Moderator
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hello jeffmcintosh, can you try to refresh firefox and see if this addresses the issue?

jeffmcintosh
jeffmcintosh Fraacheigener
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Philip -

tried that, nothing. Tabs are still frozen

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

There are other things that need your attention.

Your System Details List shows multiple Flash plugins.

  • Shockwave Flash 16.0 r0
  • Shockwave Flash 11.9 r900

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can uninstall the current Flash player version and (re)install the latest Flash version.

See this about uninstalling Flash players:

Note that this will remove all installed Flash players.

You can find the latest Flash player versions for Firefox on this page: