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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

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Cannot log in to site, cannot reset password, receiver error: Error Sending your new password: SMTP Error: Could not authenticate.

  • 2 antwurd
  • 2 hawwe dit probleem
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  • Lêste antwurd fan CaregiverG

CaregiverG
CaregiverG
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Trying to log on to site I have used before and have an account. When I try to log in, the email and password are wiped out and I get the same login page with blank fields again. When I try to reset the password I get the following error message: Error Sending your new password: SMTP Error: Could not authenticate.

Trying to log on to site I have used before and have an account. When I try to log in, the email and password are wiped out and I get the same login page with blank fields again. When I try to reset the password I get the following error message: Error Sending your new password: SMTP Error: Could not authenticate.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Regarding the login: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

I notice you have quite a few extensions and wonder whether you could rule out extensions as a potential source of the problem by testing in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference?

Regarding the password reset: it sounds like the site is broken. I don't see how a browser could cause that error.

CaregiverG
CaregiverG Fraacheigener
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Tried both of those before posting the question. Didn't help. Thanks anyway.