Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Sync error.engine.reason.unknown_fail; also lost all stored passwords everywhere....

  • 2 antwurd
  • 2 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan peluchito

peluchito
peluchito
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A while ago, sync stopped working on all my computers. It says

"Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action." Followed by a 'Sync now' or 'Preferences' button. I also noted that I lost all my passwords....

The log (about:sync-log) says 'error.engine.reason.unknown_fail' and the following:

"passwords failed: [Exception... "[JavaScript Error: "entries is undefined" {file: "jar:file:///C:/Users/..../AppData/Roaming/Mozilla/Firefox/Profiles/something.default/extensions/passifox@hanhuy.com.xpi!/components/loginmanagerstorage.js" line: 169}]'...."

Followed by a whole lot more. I've got passifox installed and also avira.

How would I get this back to work?

Many thanks!

A while ago, sync stopped working on all my computers. It says "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action." Followed by a 'Sync now' or 'Preferences' button. I also noted that I lost all my passwords.... The log (about:sync-log) says 'error.engine.reason.unknown_fail' and the following: "passwords failed: [Exception... "[JavaScript Error: "entries is undefined" {file: "jar:file:///C:/Users/..../AppData/Roaming/Mozilla/Firefox/Profiles/something.default/extensions/passifox@hanhuy.com.xpi!/components/loginmanagerstorage.js" line: 169}]'...." Followed by a whole lot more. I've got passifox installed and also avira. How would I get this back to work? Many thanks!

Alle antwurden (2)

the-edmeister
the-edmeister
  • Moderator
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First, please post that entire Sync-log to pastebin and provide the resultant URL. http://pastebin.mozilla.org/

Do you have KeePass installed to go along with that extension? https://addons.mozilla.org/en-US/firefox/addon/passifox/

Then, is KeePassHttp even compatible with Firefox Sync? Acording to this - https://github.com/pfn/passifox/blob/master/documentation/PassIFox.md - KeePass stores the passwords, so I wonder why Sync would lose passwords that were saved to KeePass? Or why your Passwords would have been saved in Firefox to begin with if you're using KeePass?

Disclaimer: I use Sync, but I have never use PassiFox and/or KeePassHttp due to possible incompatibility issues.

peluchito
peluchito Fraacheigener
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Ok, I disabled passifox and know Sync doesn't complain anymore.... my passwords are also back.....

Thanks Ed!