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Email just upgraded to 38.1 but locks up my pc immediately. Help?

  • 5 antwurd
  • 2 hawwe dit probleem
  • 2 werjeftes
  • Lêste antwurd fan winoldtimer

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Running pentium 4 3.6 with 2gig memory and XP Professional. The system just updated to 38.1. I see the screen informing me of the changes that come with v38.1 but the minute I click on any area of the thunderbird screen the pc locks up. I can't even close it down.

Running pentium 4 3.6 with 2gig memory and XP Professional. The system just updated to 38.1. I see the screen informing me of the changes that come with v38.1 but the minute I click on any area of the thunderbird screen the pc locks up. I can't even close it down.

Alle antwurden (5)

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Hi winoldtimer.

Can you give us an update please? We'd like to understand and know your situation, even if you resolved it, so that we can better assist other users who may be seeing the same thing.

Thanks

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There is not much else I can say. I am running an older version of Thurderbird, 17.0.8. If I let the system update to the lastest version or if I update to the latest version, the system locks up the instant I click on any area of the opened Thunderbird program.

I am having the same problem wtih Firefox. I am running V31. If I run 32 or any higher version, the instant I click on the browser, it locks up. I am running XP Pro.

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This will be a few steps, so bear with me. 1. Using version 17, remove any addons you have installed at Tools | addons | extensions 2. Download Thunderbird 38 from https://www.mozilla.org/en-US/thunderbird/ and install. 3. start thunderbird 38 in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode 4. visit Tools | options | advanced | general and disable hardware acceleration 5. restart Thunderbrd

Is it better?

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I am in the middle of a project that is time critical. When finished I will try this solution and I will advise. It probabli will not be until Friday.

Thank you for you time.