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Thunderbird cannot find the information for my work email although I have entered the server information correctly and used it with a different mail program.

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bndorny
bndorny
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I have created and used my personal email account. Am now trying to include my work email. The screens appearing to create it manually are not the same as in the help instructions. I have correctly entered the servers, username and password. The only option I have is "Retest". Advanced configuration and Done are grayed out. When I click on "Retest", I get the message "Thunderbird failed to find the settings for your email account."

I cannot get past that stage. I have entered the settings, so it shouldn't be trying to find any settings. I don't know what else to try.

I have created and used my personal email account. Am now trying to include my work email. The screens appearing to create it manually are not the same as in the help instructions. I have correctly entered the servers, username and password. The only option I have is "Retest". Advanced configuration and Done are grayed out. When I click on "Retest", I get the message "Thunderbird failed to find the settings for your email account." I cannot get past that stage. I have entered the settings, so it shouldn't be trying to find any settings. I don't know what else to try.

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Matt
Matt
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I have entered the settings, so it shouldn't be trying to find any settings. I don't know what else to try.

it is telling you it is unable to connect using the settings you have provided. Try disabling your anti virus mail scanner while you set up your account. Check you firewall, including that with most internet security suites have that is allows Thunderbird full access to the internet.

What are the setting you are using? Is SSL or TLS used?