Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Can't get my sync data back after reseting password

  • 2 antwurd
  • 6 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan cor-el

more options

Greetings, I have reinstalled os on my laptop and was trying to sync all my bookmarks etc again. Every last time I did that, there was no problem. However, this time, it wouldn't accept my password for some reason. It kept showing me "incorrect password" although the password was right. I had to reset my pass and after that I don't seem to be having my synced data back. How do I fix this and get everything I need again? Thanks in advance.

Greetings, I have reinstalled os on my laptop and was trying to sync all my bookmarks etc again. Every last time I did that, there was no problem. However, this time, it wouldn't accept my password for some reason. It kept showing me "incorrect password" although the password was right. I had to reset my pass and after that I don't seem to be having my synced data back. How do I fix this and get everything I need again? Thanks in advance.

Keazen oplossing

The Sync service uses a sync key to encrypt data locally before uploading This Sync key is generated internally from the password of your Firefox account, so you do not need to worry about it. Without the correct password it isn't possible to decrypt the data stored on the Sync server because the correct Sync key can't be generated. This Sync key changes when you change the password of the Firefox account and you lose all data stored on the Sync server when you change the password of the Sync account.

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (2)

more options

Resetting the Sync password clears the Sync data from the Sync server.

more options

Keazen oplossing

The Sync service uses a sync key to encrypt data locally before uploading This Sync key is generated internally from the password of your Firefox account, so you do not need to worry about it. Without the correct password it isn't possible to decrypt the data stored on the Sync server because the correct Sync key can't be generated. This Sync key changes when you change the password of the Firefox account and you lose all data stored on the Sync server when you change the password of the Sync account.