Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Why can't i use Google?

  • 5 antwurd
  • 1 hat dit probleem
  • 3 werjeftes
  • Lêste antwurd fan christ1

more options

Hello, I'm having problems using Google (https://www.google.co.uk/). It comes up with a error message which says this: (Error code: sec_error_unknown_issuer)

Here is what it fully says:

This Connection is Untrusted

You have asked Firefox to connect securely to www.google.co.uk, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.

^ Technical Details

www.google.co.uk uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer)


I have also added a picture / screenshot to help. Please could someone help as I need Google. Kind regards, William

Hello, I'm having problems using Google (https://www.google.co.uk/). It comes up with a error message which says this: (Error code: sec_error_unknown_issuer) Here is what it fully says: This Connection is Untrusted You have asked Firefox to connect securely to www.google.co.uk, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate. ^ Technical Details www.google.co.uk uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer) I have also added a picture / screenshot to help. Please could someone help as I need Google. Kind regards, William
Keppele skermôfbyldingen

Bewurke troch WilliamGB op

Alle antwurden (5)

more options

Hi, sorry to hear you are having a problem, please see - "This Connection is Untrusted" error message appears - What to do.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

more options

Hello Scribe, I have just tried everything on that website but it still won't let me on Google. Thanks for your reply, William

more options

Here is some extra information- I am unable to connect to these as well: - Yahoo - DuckDuckGo

Only Bing works

more options

Does anyone have an answer?

more options

Can you open https://www.google.co.uk with Internet Explorer? If so, please inspect the certificate you get and determine the issuer and the certification path. You can do that by clicking the lock symbol at the right of the URL bar. Please provide screenshots of your findings. https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem