Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Latest install 43.0.4 on Mac 10.6.8 is working, but the icon will not install on the dock; replaced by a question mark.

  • 3 antwurd
  • 5 hawwe dit probleem
  • 8 werjeftes
  • Lêste antwurd fan forestseeds

more options

No round Firefox icon appears anywhere after download, so I can't drag it to the dock. That space on the dock is a persistent question-mark. The FF icon was still on the dock as recently as last week with an older version of FF.

No round Firefox icon appears anywhere after download, so I can't drag it to the dock. That space on the dock is a persistent question-mark. The FF icon was still on the dock as recently as last week with an older version of FF.

Alle antwurden (3)

more options

Hello forestseeds, try one more time, but to download firefox full dmg package :

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

more options

Very puzzling. I did the complete new install in the sequence you suggested, and removed the previous version, and FF is working--but still doesn't appear on the dock (instead there is the question mark).

Also, when I did the install, it got filed on the Mac hard drive separate from Applications. According to Spotlight, they are in Documents--but the Documents folder is empty. So it seems that the full dmg package is still not installed somehow.

Further ideas?

more options

This may provide another clue: in the current, apparently incomplete download, any short video I try to play, crashes Firefox!