Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

My browser crashes on a daily basis even after new update 2 days ago been having problem for a while.

  • 3 antwurd
  • 1 hat dit probleem
  • 2 werjeftes
  • Lêste antwurd fan FredMcD

more options

bp-a6209c57-d7be-4283-9457-398b62160311 3/10/2016 9:42 PM bp-3d2aea01-5ef8-4f5f-8dcc-23b0d2160310 3/9/2016 11:31 PM bp-267b969d-d33b-4c3f-bb30-a43742160309 3/8/2016 11:01 PM bp-84f5365f-3285-4050-9465-206e82160305 3/5/2016 12:16 AM bp-c78920c7-1497-4df2-a89f-85b662160304 3/4/2016 12:28 AM

bp-a6209c57-d7be-4283-9457-398b62160311 3/10/2016 9:42 PM bp-3d2aea01-5ef8-4f5f-8dcc-23b0d2160310 3/9/2016 11:31 PM bp-267b969d-d33b-4c3f-bb30-a43742160309 3/8/2016 11:01 PM bp-84f5365f-3285-4050-9465-206e82160305 3/5/2016 12:16 AM bp-c78920c7-1497-4df2-a89f-85b662160304 3/4/2016 12:28 AM

Keazen oplossing

bp-3d2aea01-5ef8-4f5f-8dcc-23b0d2160310 bp-c78920c7-1497-4df2-a89f-85b662160304

Signature: OOM | large | mozalloc_abort

inproc_agent.dll = Kaspersky Inproc Agent +++++++++++++++++++++++++++++++++++++++ Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-267b969d-d33b-4c3f-bb30-a43742160309

Signature: js::AutoEnterOOMUnsafeRegion::crash

Total Virtual Memory 4294836224 Available Virtual Memory 228560896 System Memory Use Percentage 79 Available Page File 9796247552 Available Physical Memory 1746046976

inproc_agent.dll = Kaspersky Inproc Agent ++++++++++++++++++++++++++++++++++++ bp-84f5365f-3285-4050-9465-206e82160305

Signature: OOM | small

Same as above ( https://support.mozilla.org/en-US/questions/1113710#answer-854277 )

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (3)

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can check for issues caused by plugins.

more options

bp-a6209c57-d7be-4283-9457-398b62160311

Signature: OOM | small

Adawarebp.dll = Ad-Aware Protection or Visicom Media = Lavasoft

inproc_agent.dll = Kaspersky Inproc Agent

icudt56.dll = International Components for Unicode = The ICU Project

NLSLexicons0009 = Microsoft ?

Attention Sumo's there are 35 related bug reports most on OOM


Check the above for updates


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options

Keazen oplossing

bp-3d2aea01-5ef8-4f5f-8dcc-23b0d2160310 bp-c78920c7-1497-4df2-a89f-85b662160304

Signature: OOM | large | mozalloc_abort

inproc_agent.dll = Kaspersky Inproc Agent +++++++++++++++++++++++++++++++++++++++ Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-267b969d-d33b-4c3f-bb30-a43742160309

Signature: js::AutoEnterOOMUnsafeRegion::crash

Total Virtual Memory 4294836224 Available Virtual Memory 228560896 System Memory Use Percentage 79 Available Page File 9796247552 Available Physical Memory 1746046976

inproc_agent.dll = Kaspersky Inproc Agent ++++++++++++++++++++++++++++++++++++ bp-84f5365f-3285-4050-9465-206e82160305

Signature: OOM | small

Same as above ( https://support.mozilla.org/en-US/questions/1113710#answer-854277 )