We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I can't get my emails from my old Thunderbird account with my new email account

  • 2 antwurd
  • 5 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan BackBouncer

more options

I just updated to Windows 10, had some problems, had to reset my computer to original settings. So my Thunderbird account that I had was erased. When I got Windows 10 going, I opened a new Thunderbird account so I could continue getting emails and hopefully be able to retrieve my old emails that were in the system with my old account. For some reason the new Thunderbird account will not access my old emails in the system. There must be some way to connect my new account with my old account so I can retrieve my old emails.

I just updated to Windows 10, had some problems, had to reset my computer to original settings. So my Thunderbird account that I had was erased. When I got Windows 10 going, I opened a new Thunderbird account so I could continue getting emails and hopefully be able to retrieve my old emails that were in the system with my old account. For some reason the new Thunderbird account will not access my old emails in the system. There must be some way to connect my new account with my old account so I can retrieve my old emails.

Keazen oplossing

my Thunderbird account that I had was erased.

There is no such thing as a 'Thunderbird account'. You've set up an account with an email provider, e.g. Gmail or Yahoo. You told Thunderbird to retrieve/send mail for that account from/to your email provider's server.

I can only guess that you erased your Thunderbird profile when messing with Win10. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

When I got Windows 10 going, I opened a new Thunderbird account

See above.

For some reason the new Thunderbird account will not access my old emails in the system.

Before you started messing with it, was your account set up as a POP or IMAP account?

Did you create a backup of your Thunderbird profile?

Dit antwurd yn kontekst lêze 👍 1

Alle antwurden (2)

more options

Keazen oplossing

my Thunderbird account that I had was erased.

There is no such thing as a 'Thunderbird account'. You've set up an account with an email provider, e.g. Gmail or Yahoo. You told Thunderbird to retrieve/send mail for that account from/to your email provider's server.

I can only guess that you erased your Thunderbird profile when messing with Win10. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

When I got Windows 10 going, I opened a new Thunderbird account

See above.

For some reason the new Thunderbird account will not access my old emails in the system.

Before you started messing with it, was your account set up as a POP or IMAP account?

Did you create a backup of your Thunderbird profile?

more options

Well how do I start a new question?