hi Andreas84, thanks for providing a crash report id. unfortunately the crash happens quite early at startup, so the crash report might not contain all the data necessary to troubleshoot the issue.

we saw a spike in these crashes since december 3rd, so we suspect there is an external cause to those. could you try a couple of things:

• please try to gather some crash report idss from the crashing tabs in your admin account as well (by typing in about:crashes into the address bar) and post them here as well
• please see if you can get firefox to start into safemode by holding the shift-key while launching the browser (Diagnose Firefox issues using Troubleshoot Mode)
• next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner

thank you!

Thanks for your fast answer phillipp, I think a found the source of the problem. I moved to an older backup of my system and reinstalled a lot of tools. After reinstalling robosizer, firefox crashes and emClient as well. It's reproduceable that firefox stops working at the point where I start robosizer. If I quit robosizer, firefox works like a charm. Does this information help? Best regards Andreas

Your crash report shows you have

EasyHook32.dll = Bins or TrustPort Antivirus NOTE: Some web searches claim ad/malware

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
• http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

FredMcD said

Your crash report shows you have EasyHook32.dll = Bins or TrustPort Antivirus NOTE: Some web searches claim ad/malware

---

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

I ran two different anti-malware applications. None found something.

I think the problem was due to incompatibility with robosizer. Thanks.

cor-el said

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
• http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Image Resizer is removed and evertything works fine. So I don't know what to do within the Safe Mode. I will close this issue.

Best regards

That was very good work. Well done.