Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Can't login to my account on new computer-Problem solved!!

  • 2 antwurd
  • 2 hawwe dit probleem
  • 11 werjeftes
  • Lêste antwurd fan Bobg

Bobg
Bobg
more options

My Surface Pro was completely wiped clean and re-set to original defaults as MS tried unsuccessfully to fix a hardware problem. I am running Windows 10.

After sending this I researched some more and found that I needed to go to accounts.firefox.com. That allowed me to access the sync function.

========================================================================

After setting up my wi-fi I am trying to sync it with my Firefox account. But when I do I get a blank screen, which seems to be a common problem. But none of the fixes I tried worked:

1. Ensuring dom.storage was enabled; it was 2. Enabling cookies generally, I think I have 3. I went to about:preferences and made sure English-us was chosen 4. Went to about:accounts and Get Started popped up. But when I clicked it the page is blank. 5. Going to about:accounts directly but still get a blank page

I have also tried getting to my account by going to the Sync tab where it asks me to sign in. I get transferred to a site about:accounts?action=signin&entrypoint=preferences but still the page is blank

My Surface Pro was completely wiped clean and re-set to original defaults as MS tried unsuccessfully to fix a hardware problem. I am running Windows 10. After sending this I researched some more and found that I needed to go to accounts.firefox.com. That allowed me to access the sync function. ==================================================================================== After setting up my wi-fi I am trying to sync it with my Firefox account. But when I do I get a blank screen, which seems to be a common problem. But none of the fixes I tried worked: 1. Ensuring dom.storage was enabled; it was 2. Enabling cookies generally, I think I have 3. I went to about:preferences and made sure English-us was chosen 4. Went to about:accounts and Get Started popped up. But when I clicked it the page is blank. 5. Going to about:accounts directly but still get a blank page I have also tried getting to my account by going to the Sync tab where it asks me to sign in. I get transferred to a site about:accounts?action=signin&entrypoint=preferences but still the page is blank

Bewurke troch Bobg op

Keazen oplossing

Hi

Glad to hear that everything is okay.

Worth mentioning that Firefox Sync is not designed as a backup tool and should not be relied on as such. it is primarily designed to help people (typically) take their bookmarks and other data with them from desktop Firefox to a mobile version. Whilst it does make use of a server to do this, it is not permanent storage.

I am glad to hear that you are back up and running.

Dit antwurd yn kontekst lêze 👍 1

Alle antwurden (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Keazen oplossing

Hi

Glad to hear that everything is okay.

Worth mentioning that Firefox Sync is not designed as a backup tool and should not be relied on as such. it is primarily designed to help people (typically) take their bookmarks and other data with them from desktop Firefox to a mobile version. Whilst it does make use of a server to do this, it is not permanent storage.

I am glad to hear that you are back up and running.

Bobg
Bobg Fraacheigener
more options

Thanks. I just needed the sharing. Appreciate your response.