Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Deleted Email Account Keeps Reappearing

  • 1 antwurd
  • 1 hat dit probleem
  • 10 werjeftes
  • Lêste antwurd fan Matt

scott.magee
scott.magee
more options

Hi, I have a few clients now that have moved to Office 365 and when setting them up I've removed their old IMAP accounts with the same name and added the office 365 IMAP account to replace it.

Each time Thunderbird lets me do this successfully but then after a restart the old email account reappears.

When I click on any sub-menu item under settings I get "An account with this name already exists. Please enter a different account name" I select the account name again under account settings and at the bottom select Account Actions>remove account and I get "Removal Succeeded". The account disappears again but only until next time it's restarted.

Please can you help? Thanks Scott

Hi, I have a few clients now that have moved to Office 365 and when setting them up I've removed their old IMAP accounts with the same name and added the office 365 IMAP account to replace it. Each time Thunderbird lets me do this successfully but then after a restart the old email account reappears. When I click on any sub-menu item under settings I get "An account with this name already exists. Please enter a different account name" I select the account name again under account settings and at the bottom select Account Actions>remove account and I get "Removal Succeeded". The account disappears again but only until next time it's restarted. Please can you help? Thanks Scott

Alle antwurden (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Change the account name that appear in the dialog with the cursor. My guess is you have identified a bug. Thunderbird should now do anything in the accounts dialog while duplicate account names exist, so th bug is pretending that it has done something. But lets confirm that guess by changing the names involved.

Are you modifying the Outgoing server (SMTP) entries? lots of folk forget to remove entries from there and get weird sending errors because old and non existent mail accounts stay there after the incoming account is removed.