In-page extension icon won't display until after page refresh
Customers use our SaaS in conjunction with 3rd party apps such Basecamp, GitHub, JIRA, etc. Our in-page extension icon is usually displayed next to checkboxes (to-dos), issues and so forth. Clicking the icon launches an embedded panel with more content.
The in-page extension icon should always be visible. Only until recently, the icon is not visible after initial page load. Users must then manually refresh the page to see the icon. Please see the attached animated GIF for a visual reference of the issue. The visibility issue is limited to Firefox; Chrome and Safari work as expected.
Is this possibly related to a setting / preference configurable by end-users? Any insight or places to point us to are appreciated!
Bewurke troch bklounge op
Keazen oplossing
bklounge said
For the benefit of other forum users, the web doc from above states that "Firefox 57 drops support for legacy add-on types, including legacy add-ons that embed WebExtensions."
Hi bklounge, since the extension works on a reload, I don't think it's a Legacy extension.
It looks like the icons are there for a split second but then they clear for some reason. ??
There is a forum for help with add-on development where they might recognize the issue:
https://discourse.mozilla.org/c/add-ons/development
Dit antwurd yn kontekst lêze 👍 1Alle antwurden (7)
Hello bklounge, thanks for inquiring -- I'll escalate this to a moderator or employee ASAP.
Hi Mkll, thanks for the fast reply! After posting my question I noticed I was not using the most recent FF version. I installed 57.1 and the issue still occurs.
If you're an extension developer SUMO isn't really the place for you to get help -- Please see the developer documentation here: https://developer.mozilla.org/en-US/Add-ons/WebExtensions
Thanks for the heads-up. I'm the product manager, not the developer. Looking at the dev documentation, I'm guessing this developer web doc is relevant. Will have developer take a look.
For the benefit of other forum users, the web doc from above states that "Firefox 57 drops support for legacy add-on types, including legacy add-ons that embed WebExtensions."
That is correct and the info was public and put out to developers over a year ago to rewrite their code. To be ready by version 57.
Sorta strange. But ya, you're in the wrong place and maybe a year behind. g'luck
Keazen oplossing
bklounge said
For the benefit of other forum users, the web doc from above states that "Firefox 57 drops support for legacy add-on types, including legacy add-ons that embed WebExtensions."
Hi bklounge, since the extension works on a reload, I don't think it's a Legacy extension.
It looks like the icons are there for a split second but then they clear for some reason. ??
There is a forum for help with add-on development where they might recognize the issue:
Hi jscher2000, thanks for the link to that forum. Will pass it along to our developer who, BTW, confirmed it's not a legacy extension. That the issue coincided with the release of 57.0 certainly makes it interesting!
Appreciate everyone taking the time to reply!