Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

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Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Suddenly cannot play video on Facebook or Youtube

  • 2 antwurd
  • 2 hawwe dit probleem
  • 30 werjeftes
  • Lêste antwurd fan Jim

Jim
Jim
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On Facebook videos immediately go to fully blurred image and no playback. On You Tube, they stay black with continuous spinning wheel in the middle. Never actually plays or loads.

On Facebook videos immediately go to fully blurred image and no playback. On You Tube, they stay black with continuous spinning wheel in the middle. Never actually plays or loads.

Alle antwurden (2)

androdebugur
androdebugur
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hi,

sounds like an issue with your internet speed, could you please check what is your internet connection speed when you facing the problem for example by visiting this page fast.com

You need at least about 1 Mbps internet speed to wach video over the internet. Check and see how much speed you internet connection have if its below 1 Mbps or in the Kbps then its too slow to play videos.

Jim
Jim Fraacheigener
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No, I checked speed at about 17 MBPS. Also, on Microsoft Edge I have no problem. Also, there are two other computers in the house that have no issue with this. It happened rather suddenly, too. I was watching up to about 3-4 days ago with no problem. I was off my computer for maybe half an hour and when I returned, I could not watch videos. I tried many of the troubleshooting suggestions to no avail.