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Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

My sync account was lock because the confirmation email was returned. I fixed the email problem, how can i unlock my sync account please ?

  • 3 antwurd
  • 1 hat dit probleem
  • 3 werjeftes
  • Lêste antwurd fan Silma

Silma
Silma
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Hello, My sync account was lock because the confirmation email was returned.

Here the message : "Sorry. We’ve locked your account. The confirmation email we sent to yourmail@mail.com was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account."

The "let us know" link goes to https://support.mozilla.org/en-US/ homepage.

I fixed the email problem. I am looking for a way to re-send the confirmation email to unlock my sync account . I didn't find a link to do so, please could anyone point me on the right direction ?

Thanks a lot

Hello, My sync account was lock because the confirmation email was returned. Here the message : "Sorry. We’ve locked your account. The confirmation email we sent to yourmail@mail.com was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." The "let us know" link goes to https://support.mozilla.org/en-US/ homepage. I fixed the email problem. I am looking for a way to re-send the confirmation email to unlock my sync account . I didn't find a link to do so, please could anyone point me on the right direction ? Thanks a lot

Alle antwurden (3)

philipp
philipp
  • Moderator
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hi silma, if you know your mail address is working now, please wait 24 hours and then try to sign in again. if you're still having problems then please report back!

Shadow110
Shadow110
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HI, just to confirm that you are Syncing Devices (plural) as will loose data if use it as a backup.

Can you not make another account with a different user name ? or different email address ?


Please do make the Bugzilla Account and that last part also, Explain, put a link back to this page and wait for a new email and/or a Supervisor will email/contact you. https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

Please let us know if this solved your issue or if need further assistance.

Silma
Silma Fraacheigener
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Thanks you Philipp, i tried that already, i waited all weekend before trying again, but it's still the same this morning.

Thank you Pkshadow, It's a fresh install, and i need my account bookmark on it. i will do as you said and make a request.